Frequently Asked Questions
When is the latest I can proceed with a Mediterranean Traditional Mansions Ltd ® reservation?
As long as there is availability showing at the hotel you can book it.
In case when you are checking for online availability doesn’t shows any rates & rooms at the result page, this means that our room allotment has been sold out and we have to contact the hotel and request additional rooms. In order to proceed with your ‘On Request’ booking, we need you to submit a reservation form only you’re your personal details and email address in order to reply you.
Later on in case of booking, we will request your credit card details. Please be advised that your credit card will not be charged until the booking has been confirmed to you and we have received your authorisation to charge your credit card. Depending on the destination, this may take up to maximum 48 hours excluding weekends. Reason for delaying in replying could be due to a public holiday of the Country where the Hotel is located.
Please contact our Mediterranean Traditional Mansions Ltd ® Reservation Department for further details.
Can I make my Mediterranean Traditional Mansions Ltd ® booking by phone?
Our site has developed in an easy way to offer real time availability.
In case though you wish to talk to an agent from our call centre please don’t hesitate to call the following:
Phone Numbers:
30 210 9226604 -
30 210 9236604 -
30 210 9210888 -
30 210 9214533 -
30 210 9214531
FAX Number: 30 210 9239604
CALL CENTRES:
UK: +0800 032 8212 -
US: +1888 282 1846
I made an 'On Request' booking and received an e-mail from Mediterranean Traditional Mansions Ltd ® Reservation Department advising an alternate hotel. Do I have a room at the alternate hotel?
This means that the hotel you originally requested is unfortunately fully booked and we were unable to get extra rooms. That is why we have secure and propose accommodation in an alternate hotel same location & category. In case you wish to proceed with booking you must revert to us with a confirmation.
What are your booking terms and conditions?
All the booking terms & conditions are specified and displayed at screen at the time of the booking. In case you wish further assistance or clarification please do not hesitate to contact us at res@mtm.travel
My check-in date is months away. Why should I have to pay by my credit card now?
Our agreements with our hotel partners require payment at the time of confirmation
I need to request a car rental, sightseeing tour or an arrival or departure transfer. Do you offer that type of service as well?
The answer is yes. We offer these type of services and not only. If you wish also a wedding arrangement, an incentive trip or even a conference room, we will be more than glad to assist you.
Can I have an invoice for the services I had through you?
Of course you can. Please contact our Accounting Department at accounting@mtm.travel
Which Credit Cards you accept?
We accept Diners, Visa, MasterCard, American Express, but unfortunately we do not accept any cash payments direct at the hotel. All bookings require prepayments.
How secure is your site in order to provide my Credit Card?
Our site booking engine is based on the secure online booking engine of GenaRes which ensures the privacy and secure of all transactions.
GenaRes™ Worldwide Reservation Services is the new technology leader in the worldwide hotel reservations industry. GenaRes is built from the ground up by experienced hoteliers, determined to address the shortcomings in the global hotel online reservations marketplace.
What are the cancellation penalties?
Our cancellation penalties vary according to every property’s policies and clearly stated at the time that every booking occurs.
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